Frequently Asked Questions

How can I be sure that my order was received?

As soon as you place your order, you will receive a confirmation email. When your order is ready at the store, you will be sent another email notifying you to pick it up.

How much time will it take to process my order?

Most of the products you can purchase online are available within two hours of placing your order. If the quantities you request are not available in store, we may need a longer time to process your purchase. Please wait for your confirmation email before you go to the store.

Our order processing times are listed in product descriptions for items that can be purchased online. It takes us two hours to process orders for products that are available in-store and seven to 10 days if the items must be ordered from our distribution centre.

When you access your shopping cart, the final processing time for your order will appear on the top of the page. If your cart contains only products available in two hours, the estimated prep time for the order will be two hours. If one of the items on the order is available within seven to 10 days, it will take us seven to 10 days to get it ready for pick-up.

Why should I enter my phone number in my online order?

It’s important for us always to keep you informed should we encounter any delays in processing your order. An employee from your store may need to contact you to discuss certain circumstances about your order.

Do you offer installation services?

Yes!. Visit our “Installation Service” section for more details. No matter how big or small you plan to make your project, you’re sure to find experts who can help and guide you every step of the way.

Can I designate someone to pick up my order?

When you purchase online, it is possible to indicate a third party for in-store pick-up. This person must be 16 years old or older. In store, the authorized person must bring a copy of the confirmation email as well as a piece of government-issued photo ID.